Hosted PBX
Business-grade voice platforms with extensions, queues, IVRs, voicemail, hunt groups and mobile users.
Business phone systems
PBX systems that are designed before they are deployed.
JFM builds business voice systems around how teams answer calls, route customers, handle emergencies and manage change.
SIP and numbers
Phone numbers, SIP services, number porting and call routing designed for business continuity.
Handsets and users
Desk phones, softphones, mobile users, reception workflows and staff call handling.
Not just a phone system. A communications workflow.
JFM looks at the whole call journey: who answers, what happens when they are busy, what happens after hours, who needs visibility, what gets recorded and how changes are approved.
✓ Reception and queue design
✓ Voicemail to email and escalation
✓ CDRs, recordings and reporting
✓ Mobile and remote workers
✓ Failover and emergency routing