Customer portal
One controlled place for customer access.
Billing, call-flow changes, CDRs, transcriptions, product orders and support access are grouped behind a clean branded portal page.
Customer access
Portal services are for authorised users only. Some portal areas are live now and others are staged for the second build phase.
View account and billing information.
Stage TwoCall Flow ManagerRequest changes to hours, queues, IVRs, diverts and emergency routing.
Stage TwoCDRs & ReportingAccess call records, usage history and reporting tools.
Stage TwoRecordings & TranscriptionsAccess searchable recordings, transcripts and summaries.
Stage TwoProduct OrdersOrder handsets, headsets, licences and additional services.
AvailableSupport RequestsRequest help, service changes or project assistance.
Stage two portal direction
The second stage can connect portal access into billing, CDRs, recordings, transcriptions, product ordering and AI-assisted call-flow modifications with approval alerts.
✓ Authorised customer access
✓ Voice-requested changes
✓ JFM approval before apply
✓ Audit trail for changes
✓ Customer confirmation